Delivery & Returns Policy

Delivery & Returns Policy

Deliveries


Free Standard HONG KONG Delivery On Orders over HK$500
(HK$50 Delivery fee will be charged for order below HK$500)

Your goods should arrive within 7-10 working days, If you have not received your items within 7 working days - drop us an email or give us a call +852 3529 2491.

A signature might be required on delivery so please provide an address where someone can sign for your goods. 

Exclusions: SWY will not deliver goods ordered, through this website, to an address known to be that of a Freight Forwarding Company. Should you be interested in ordering items for trade purposes please contact us to discuss setting up a trade account.

The International Destinations
At this point we do not offer international shipping. For any special request, please contact us via info@scentwithyou.com or call us at +852 3529 2491

Returns

At SWY, our aim is to make your shopping experience as enjoyable and as straight forward as possible. An exchange will be offered provided the goods are faulty and/or damaged or if we have delivered incorrect goods. All exchange as to be requested through our Customer Service Department by email or call us at +852 35292491 within 7 days of delivery date.

Returning Goods by post

  • Obtain a Returns Number from us by either calling +852 35292491 or via email.Our lines are open Monday to Friday 9.00am – 6.00pm.
  • Goods returned without a Returns Number will not be accepted into our warehouse so please ensure you contact us first to initiate the returns procedure
  • We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned
  • When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse an exchange for damages caused by insufficient packaging
  • Ensure you enclose your proof of purchase
  • Postage or courier charges are non- refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods
  • We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending.
  • Returning goods to SWY stores will only be accepted after a return number is obtained from us.

Cancellation of Orders

Please note that we are unable to cancel orders once payment has been made.

Get in touch!

Place an order, check availability or give us some feedback. Our Customer Service teams are always happy to help

+852 3529 2491
info@scentwithyou.com
Monday to Friday between 9.00am - 6.00pm
SWY Incorporate Limited
Customer Service